Privacy Policy
This privacy policy describes how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
We collect information that you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, mailing address, phone number, and payment information.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send you order confirmations and updates
- Respond to your comments and questions
- Improve our website and services
- Send you marketing communications (with your consent)
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business, as long as those parties agree to keep this information confidential.
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Data Retention
We retain your personal and health-related information only for as long as necessary to provide our services, support your wellbeing, comply with our legal and regulatory obligations, and resolve disputes. Because Epiphany handles sensitive mental-health information, we apply the following retention practices:
- Account & profile data(email, full name, institution, year in school, major, gender, living situation, and profile photo) is retained for as long as your account remains active.
- Health and wellbeing data— including mood and symptom logs, self-assessment and screening responses, journal entries, your personal “My Story,” medication records, and health-insurance details — is retained for as long as your account is active so you can track your progress over time.
- Conversationswith our AI assistant and with human counsellors are retained to provide continuity of care and to meet our clinical and safety obligations (including crisis and emergency response).
- Community posts, comments, and feedbackyou create are retained until you delete them or close your account. Content posted anonymously is dissociated from your identifying profile information.
- Location informationis retained only for the limited period necessary to support the feature for which it was collected and is not kept longer than required for that purpose.
- Push-notification identifiersare retained only while notifications remain enabled and are removed when you log out or disable notifications.
- Locally stored dataon your device (such as your login session and cached profile) is removed when you log out or uninstall the app.
When you delete your account, we irreversibly anonymize your personal data within
30 days, except where we are required or permitted to retain specific information for a longer period to comply with legal, regulatory, clinical, tax, or safety obligations, or to establish, exercise, or defend legal claims. Where longer retention is required (for example, certain health records under applicable law), we retain only the minimum data necessary and continue to protect it under this policy.
You may request access to, correction of, or deletion of your data at any time by using the in-app account options or by contacting us at
[support@epiphanypsy.com].
6. Your Rights
You have the right to access, update, or delete your personal information at any time. You may also opt out of receiving marketing communications from us.
7. Cookies
We use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings, though this may affect the functionality of the site.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us.
